Your privacy is not a trivial matter to us. This document clearly explains what data we collect, why we need it, how we protect it, and your rights as a won96 player over your own personal data.
Welcome to the won96 Privacy Policy. This document is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and explains the data protection practices we uphold on the won96.win platform and our mobile app.
Won96 takes our responsibility to protect your privacy seriously. We believe your trust in our platform begins with the assurance that your personal data is handled with full integrity — not treated as a business commodity. This Privacy Policy is written in plain language, not buried behind convoluted legal jargon.
This policy applies to all users of the won96 platform, including website visitors, prospective members in the registration process, and registered members actively using our services.
Note: By registering and using the won96 platform, you consent to the collection and use of your personal data as described in this Privacy Policy. Please read this entire document before proceeding with registration.
Won96 only collects data that is genuinely necessary to provide a safe, fair, and legally compliant service. Below are the categories of data we collect and the purpose for each:
In certain cases, we may receive additional information about you from third-party KYC service providers we use to verify identity, or from payment gateway providers for the purpose of financial transaction verification.
Data Minimisation Principle: won96 only collects data that is strictly necessary. We do not collect sensitive data such as your health information, political views, or religious beliefs.
| Data Categories | Example | Primary Purpose |
|---|---|---|
| Identity | Name, IC, Date of Birth | KYC & Age Verification |
| Contact | Email, Phone | Communications & Notifications |
| Finance | Bank Account, Transaction Records | Deposit & Withdrawal |
| Technical | IP, Device, Login | Security & Fraud Prevention |
| Usage | Game History | Responsible Gaming |
Every piece of data we collect has a clear and legitimate purpose. won96 does not use your data for purposes not stated in this Privacy Policy without obtaining your consent first.
Your data is used to create and manage your won96 account, process registration, conduct KYC verification, enable secure login, and provide responsive customer support whenever you need assistance.
Your financial information is used solely to process your deposits and fund withdrawals quickly and securely. won96 does not store your credit card details or bank account passwords — all payments are processed through trusted, integrated payment gateways.
Technical data such as IP address, device information, and login records are used by the won96 security team to detect suspicious activity, prevent unauthorised access, identify fraud attempts, and protect the overall integrity of the platform.
Your gaming activity history allows us to identify patterns that may indicate problem gambling, and to suggest responsible gaming tools such as deposit limits or daily loss limits when appropriate.
With your consent, we use your email address and phone number to send transaction notifications, promotional information, exclusive offers, and platform updates. You may withdraw consent for marketing communications at any time through your account settings.
Notifications for critical transactions such as deposit confirmations, withdrawals, and security alerts cannot be disabled as they form part of your account security.
Won96 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. This is our absolute commitment. However, there are limited situations where we may need to share your data with external parties:
We work with carefully selected service providers to handle specific functions — such as KYC verification companies, payment gateway providers, and cloud service providers for data hosting. All these third parties are bound by strict data confidentiality agreements and are only permitted to use your data for the specified purposes.
Won96 may be required to disclose user data to Malaysian authorities such as the police, Bank Negara Malaysia, or other regulatory bodies where mandated by law or a valid court order. We will not disclose more data than what is legally required.
Game data required to process bets and wins is shared with won96's integrated game providers. This data is limited to information necessary for game functionality only.
Remember: won96 will never ask you to share your account password with anyone, including our customer support staff. If you receive such a request, please report it to us immediately.
Won96 continuously invests in cybersecurity infrastructure to keep your personal data protected at all times. Our security measures include:
While we take all reasonable precautions, no online system can be guaranteed 100% secure. You also play an important role by keeping your account password confidential.
The won96 platform uses cookies and similar tracking technologies to enhance the user experience and ensure essential platform functions run smoothly.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the won96 platform and your gaming experience. Cookies used by won96 do not track your activity on other websites.
Won96 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. Below are the general guidelines for our data retention periods:
Once the retention period expires, your data will be permanently deleted or anonymised so that it can no longer be linked to your identity.
As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data held by won96:
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any inaccurate or incomplete personal data.
You may request deletion of your personal data, subject to applicable legal requirements.
You may withdraw consent for consent-based data processing at any time.
You may object to the processing of your data for specific purposes such as direct marketing.
You have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you are not satisfied.
To exercise any of the rights above, contact us via email at [email protected] or through the live chat on the platform. We will respond to your request within 14 business days.
The won96 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Our KYC process is designed to detect and prevent underage registration.
If we discover that personal data of a minor has been collected inadvertently, we will take immediate steps to delete that data and close the account in question. If you believe a child under your care has registered on our platform, please contact us immediately.
Parents & Guardians: If you suspect your child has accessed the won96 platform, contact our support team via live chat for immediate action. We will investigate and respond within 24 hours.
Won96 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or service improvements. Any significant amendments will be communicated to you via:
Continued use of the won96 platform after any Privacy Policy changes take effect will be considered your acceptance of the updated policy. If you disagree with any amendments, you have the right to close your account and request deletion of your data.
Won96 has appointed a Data Protection Officer (DPO) responsible for ensuring our platform remains compliant with data protection laws. If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us:
For more information, please also refer to Terms and Conditions and the Responsible Gaming us.
We don't just comply with the law — we build a privacy-first culture from within our organisation so you can play with peace of mind.
Every bit of data transmitted between your device and won96's servers is encrypted with 256-bit SSL — the same technology used by Malaysia's leading banking institutions.
Won96's identity verification process is handled by an accredited KYC provider. Your documents are processed in a secure environment that is inaccessible to unauthorised staff.
Won96 operates in accordance with Malaysia's Personal Data Protection Act 2010. We undergo regular compliance audits to ensure our data practices remain current.
Your personal data has never been and will never be sold to advertisers, data brokers, or any third party for their marketing purposes. This is our commitment, not just a promise.
Through your won96 account settings, you can manage communication preferences, view the data we hold, and submit data deletion requests easily without needing to contact support.
In the event of any security incident involving your data, won96 will notify you within 72 hours — well ahead of the legally required timeframe.