Please read this document carefully before registering or using the won96 platform. By accessing or using our services, you agree to be bound by all terms and conditions stated herein. We have written this in plain language so you understand your rights and responsibilities as a won96 member.
Welcome to won96. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("User" or "Member") and won96 ("Platform", "We", "Company"). These Terms govern all aspects of your use of the won96.win website, the won96 mobile app, and all services provided by this platform.
By registering an account, making a deposit, accessing games, or using any part of the won96 platform, you legally and bindingly agree to comply with these Terms in full. If you do not agree with any part of these Terms, you are required to stop using our platform immediately.
Important: These Terms should be read together with won96's Privacy Policy and Responsible Gaming Policy. All three documents together form the complete agreement between you and won96.
Use of the won96 platform is restricted to individuals aged 18 and above only. This is an absolute requirement with no exceptions. won96 conducts age verification (KYC) as part of the registration process. Any attempt to register using false information or another person's identity constitutes a serious breach of these Terms.
The won96 platform is designed exclusively for players in Malaysia. It is your responsibility to ensure that the use of online gambling services is lawful in the jurisdiction where you are located. won96 is not liable should you access the platform from a jurisdiction where online gambling is prohibited.
Each individual is only permitted to hold one (1) active account on the won96 platform. Registration of multiple accounts by the same individual is strictly prohibited and may result in the termination of all related accounts and the freezing of their balances. This includes using different names, addresses, phone numbers, or payment details to register more than one account.
won96's KYC process requires verification of a valid Malaysian identity document. Please provide your MyKad or valid passport upon registration.
You are solely responsible for keeping your won96 username and password confidential. won96 recommends using a strong password — combining uppercase letters, lowercase letters, numbers, and symbols — and changing it regularly. Never share your login credentials with anyone, including family members.
All activities conducted through your account — including betting, deposits, withdrawals, and changes to personal information — are considered your own actions unless you report to us that your account has been compromised. won96 is not liable for any losses arising from unauthorised use of your account if such use occurs due to your own negligence in safeguarding your login credentials.
You are required to provide accurate, complete, and up-to-date information during registration and throughout the KYC process. If any of your details change — such as your phone number, email address, or bank account — you must update them promptly via your account settings or by contacting our customer support team.
Won96 supports a wide range of popular payment methods in Malaysia, including bank transfers via FPX, Touch 'n Go eWallet, GrabPay, and direct bank transfers to major Malaysian bank accounts. All financial transactions on the won96 platform are processed through secure channels protected by 256-bit SSL encryption.
The minimum deposit on the won96 platform is RM 20 per transaction. Maximum deposit limits vary depending on the chosen payment method and the user's account level. Players who have completed full KYC verification enjoy higher deposit limits compared to unverified players.
Approved withdrawal requests are processed within 1 to 3 business hours for verified Malaysian bank accounts. The minimum withdrawal amount is RM 30 per transaction. won96 reserves the right to conduct additional security checks on withdrawal requests exceeding certain limits, which may require additional document verification.
Note: Withdrawals may only be made to a bank account registered in your own name. won96 does not permit fund transfers to third-party accounts, in order to prevent money laundering and financial fraud.
Deposits that have been successfully credited to your won96 account cannot be cancelled. Should any technical issue or delay in crediting occur, please contact our customer support team within 24 hours of the transaction.
All bonuses and promotions offered by won96 are subject to the wagering (rollover) requirements stated in each promotional offer. Bonuses cannot be withdrawn directly without first fulfilling the rollover requirements. Failure to meet the rollover requirements within the specified period will result in the cancellation of the bonus.
Each promotion or bonus offer may only be claimed once per member, unless otherwise stated in the relevant promotion terms. Attempts to claim duplicate bonuses through multiple accounts, using the same device, the same IP address, or the same payment details are prohibited and may result in account termination.
Won96 reserves the right to decline, modify, or cancel any bonus at any time if there is evidence of abuse, fraud, or a breach of terms. won96 also reserves the right to change bonus terms and values without prior notice, although we will endeavour to provide advance notice whenever possible.
Check the page Promotions regularly for the latest offers. Detailed terms for each promotion are stated on the relevant page.
All games on the won96 platform use a Random Number Generator (RNG) that has been independently verified and audited by an accredited third-party body. The Return to Player (RTP) rate for each slot game is stated in the respective game information. won96 does not manipulate game outcomes and ensures all players enjoy equal and fair odds.
In the event of a technical disruption, loss of internet connection, or software error during a game session, won96 will endeavour to restore the game to its last valid state. In cases where restoration is not possible, won96 reserves the right to void the affected game round and refund the wagered amount to the player's account balance.
In the event of an error in the display of odds, payout amounts, or game information due to a technical fault or human error, won96 reserves the right to correct such errors and void any related bets or winnings. We will always endeavour to resolve any issues in a manner that is fair to all parties.
As a won96 member, you agree to use this platform in a responsible and lawful manner. You are prohibited from:
Violation of any of the above prohibitions may result in immediate account termination, balance freezing, and legal action where necessary.
Responsible Gaming: won96 encourages all members to play within their financial means. If you feel your gambling activity is beginning to have a negative impact, use the personal limit tools available in your account or contact our team for assistance.
You may request the closure of your won96 account at any time by contacting our customer support team via live chat or email. Before closure, please ensure you have withdrawn all remaining funds from your account. Account closure is typically completed within 3 to 5 business days.
Won96 reserves the right to suspend or terminate your account without prior notice if there is evidence of a breach of these Terms, fraud, illegal activity, or any action that could cause harm to the platform or other users. In cases of suspension pending investigation, your funds will be frozen until the investigation is concluded.
If you need a break from gambling activity, won96 offers temporary self-exclusion (7 days to 6 months) or permanent exclusion. During the exclusion period, you will be unable to log in or use any won96 services. Contact our support team to activate this feature.
Won96 provides this platform on an "as is" and "as available" basis. To the extent permitted by applicable law, won96 makes no warranties, express or implied, regarding the availability, reliability, or fitness of the platform for any particular purpose.
Won96 shall not be liable for any indirect, incidental, or consequential losses arising from the use of this platform, including but not limited to:
Won96's total liability to you under any circumstances shall not exceed the net deposit amount you have made in the 30 days preceding the claim.
Won96 reserves the right to amend, update, or replace any part of these Terms at any time at our sole discretion. Significant amendments will be communicated to members via their registered email or an in-platform notice at least 7 days before the amendment takes effect, except in circumstances requiring immediate action.
Your continued use of the won96 platform after any amendment to the Terms takes effect constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically to ensure you are always aware of the latest conditions applicable to your use.
Note: The "Updated" date at the top of this page indicates the last date these Terms were modified. We recommend you review this page at least once a month.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, or regarding the general operation of the won96 platform, our team is available to assist you 24 hours a day, 7 days a week.
For more information about your rights and responsibilities as a won96 user, please also visit our Privacy Policy and Responsible Gaming ours.
Clear Terms and Conditions are more than just a legal document — they are proof of won96's commitment to trust and fairness for all players.
Won96 writes its Terms and Conditions in plain, easy-to-understand English — not buried behind confusing legal jargon. You have the right to know what you are agreeing to.
Won96 member funds are held in segregated accounts, protected from the company's business operations. Your withdrawals are always available and processed promptly without unnecessary delays.
Every game at won96 uses an independently audited RNG. No manipulation, no bias — every slot spin or casino hand is truly random and fair.
When our Terms change, we will notify you by email and via an in-platform notice before the changes take effect. You will always know what has changed and why.
Your personal information is handled in accordance with won96's strict Privacy Policy and complies with international data protection standards. Your data is never sold to third parties.
If you are dissatisfied with any decision or action taken by won96, you may submit a formal complaint and we undertake to investigate and respond within the specified timeframe.